How can we help?

We're here to make subscription tracking effortless. Search below or reach out directly — all support goes to one inbox.

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Email Support

Send us anything — questions, bugs, feedback, or feature requests. We read every email.

support@track-subs.com
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Live Chat

Ask our AI support bot anything. Instant answers, 24/7. Escalate to a human anytime.

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Report a Bug

Something not working right? Let us know and we'll fix it. Include screenshots if you can.

We squash bugs fast

💬 Need help right now?

Chat with our AI support assistant — powered by real AI, trained on Track-Subs knowledge.

All systems operational

Gmail scanning, dashboard, notifications, and payments are running normally.

Frequently Asked Questions

This usually means your Gmail token has expired. Sign out, then sign back in with Google to refresh the connection. If the problem persists, email us at support@track-subs.com and we'll investigate.

Our AI engine detects subscriptions from billing emails. If a service doesn't send billing emails, the scan might miss it. You can add it manually using the + button on your dashboard. Email us the service name and we'll add it to our catalog.

Prices are extracted from email content. Click the subscription to edit it, or report it to support@track-subs.com. We support USD, EUR, GBP, and MAD natively.

Go to Settings → Your Plan → Cancel. Your access continues until the end of your billing period. See our Refund Policy for our 30-day money-back guarantee.

The Free plan tracks up to 10 subscriptions. Upgrade to Pro ($6.99/mo or $59.99/yr) for unlimited tracking, advanced insights, and priority support.

Track-Subs uses read-only access to your email. We never store full email content — only subscription metadata (provider name, price, date). We never sell your data. See our Privacy Policy for full details.

Email support@track-subs.com with "Delete my account" in the subject. We'll remove all your data within 30 days.

Yes! We support both Gmail and Microsoft Outlook (including Office 365 and Hotmail). Connect your account from the dashboard and we'll scan your billing emails automatically.

No! Track-Subs works entirely from your email — no bank connections, no Plaid, no credit card linking. This is a core design choice that makes us accessible globally, including in regions where Plaid doesn't operate.

Our catalog includes 60+ subscription providers with deterministic detection, plus an AI layer that catches unknown services. We add new providers regularly — suggest one at support@track-subs.com.

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Track-Subs Support

AI assistant · Typically replies instantly

Hi there! 👋 I'm the Track-Subs support assistant. I can help with scanning issues, billing questions, account setup, and more. What can I help you with?